Frequently Asked Questions

Find answers to common questions about our logistics services, shipping processes, and how we can help streamline your supply chain operations.

Can't find what you're looking for?

Our logistics experts are here to help with any questions about your specific needs.

General Services

Shipping & Transport

Customs & Documentation

Tracking & Technology

Pricing & Payment

Warehousing & Storage

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Service Guide

Detailed information about all our logistics services and capabilities.

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Track Shipment

Real-time tracking for all your shipments with detailed status updates.

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Support Center

Get personalized help from our logistics experts and support team.

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Frequently Asked Questions

Can't find what you're looking for?

General Services

What logistics services does Genik Logistics offer?

Which countries do you serve?

How can I get a quote for my shipment?

Shipping & Transport

What types of cargo do you handle?

How long does shipping take from Beira to Harare?

Do you provide door-to-door delivery?

Customs & Documentation

What documents do I need for customs clearance?

How long does customs clearance take?

Do you handle duty and tax payments?

Tracking & Technology

How can I track my shipment?

What information is provided in tracking updates?

Can I receive notifications about my shipment?

Pricing & Payment

How is shipping cost calculated?

What payment methods do you accept?

When do I need to pay for services?

Warehousing & Storage

Do you offer bonded warehouse services?

What security measures are in place for stored goods?

Can you handle temperature-controlled storage?

Service Guide

Track Shipment

Support Center