Privacy Policy

Genik Logistics ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

• Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, and company details that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site, such as requesting a quote.
• Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Create and manage your account.
• Process your transactions and service requests.
• Email you regarding your account or order.
• Generate invoices and manage billing.
• Improve the efficiency and operation of the Site.
• Monitor and analyze usage and trends to improve your experience with the Site.
• Notify you of updates to the Site and our services.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Logistics Partners: We will share your shipment details with our trusted logistics partners (e.g., trucking companies, shipping lines) for the sole purpose of fulfilling your service requests.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. Our backend infrastructure, powered by Convex.dev, provides a secure, SOC 2 compliant environment for your data. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Rights and Choices

You have the right to access, correct, or delete your personal data. You may review and change the information in your account settings at any time or by contacting us using the contact information provided below. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases.

6. Data Retention

We retain personal data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

7. International Transfers

Your data may be processed in countries other than your own. Where applicable, we implement safeguards consistent with applicable law.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:
Genik Logistics
Email: privacy@geniklogistics.com